At Sunglassic, your satisfaction matters most. If you're not completely happy with your purchase, returns and exchanges are easy!
Return Window:
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You can request a return or exchange within 3 days of receiving your order. 
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After 3 days, we won’t accept returns or exchanges. 
 
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Eligibility Conditions:
To qualify for returns or exchanges, ensure:
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Sunglasses are unused and in original condition. 
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Original QR tag is intact. 
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Original packaging, and accessories are included. 
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Return request raised within 3 days of delivery. 
 
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Mandatory Unboxing Video (Important):
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A clear unboxing video is required if you claim that the product delivered is wrong, damaged, or defective. 
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The video should clearly show the unopened package, label, and condition of items immediately upon opening. 
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Report any issues within 5 hours of delivery, along with the unboxing video and clear images. 
 
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Note: Claims for wrong/damaged products without an unboxing video will not be accepted.
Not Accepted If:
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Used/damaged after delivery 
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Missing QR tag or packaging 
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No unboxing video for Wrong product claims 
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Return request after 3 days 
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Discounted(Promo-code Used)/prescription/international items 
 
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Easy Exchanges:
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First exchange is free. 
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Additional exchanges cost ₹150 each. 
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Exchange requests must be made within 3 days of delivery. 
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If pickup is unavailable, self-ship your product; we’ll reimburse shipping charges up to ₹150 (in credit credit). 
 
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Exchange products ship after inspection.
Refund Policy
At Sunglassic, we offer refunds based on your payment method.
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Prepaid Orders:
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₹100 fee deducted 
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Refund to original payment method within 7 working days 
 
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COD Orders:
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Refund as store credit (Sunglassic Wallet), valid for 24 months 
 
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Prescription Sunglasses Policy:
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- Not returnable (custom-made)
- If we made an error, we’ll replace for free
- Report within 24 hours with unboxing video
 
Shipping & Delivery Timelines:
Orders ship within 24 hours of confirmation.
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Metro Cities: Delivered within 3-4 working days. 
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Non-Metro/Rural Areas: Delivered within 5-8 working days. 
 
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Delays may occasionally occur due to weather, logistics, or unforeseen events. Your patience is appreciated.
Need Help? Contact Us:
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- WhatsApp: +91 9316332677 (No Calls)
- Email: support@sunglassic.com
 
Return Policy applicable for orders placed on or after: 5th July 2025







 
                
                
               
                
                
               
                
                
               
                
                
               
                
                
              